Achieving a golden mean

In response to changing business needs, we drilled down to determine which capabilities can help insurance industry players work more effectively across high-impact focus areas. We also explored when and how to acquire the capabilities.

Key capabilities: Status check

The capabilities we identified are closely aligned with the Inventive Insurer competencies identified in the World InsurTech Report 2019. However, a status check indicates that insurers have much left to do when it comes to implementing the capabilities.



% of firms armed with response capabilities for today’s most urgent business needs

World InsurTech Report 2020

The World InsurTech Report 2020 from Capgemini and Efma explores the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and collaborate with ecosystem partners to innovate and build new capabilities that meet the digital needs of customers.

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