Changing Business Dynamics

Customer expectations are evolving, offers are becoming more innovative, and new players are making their presence known in the insurance space. These changing business dynamics have set off a tectonic shift in the insurance industry.

Customers are becoming more aware of their potential exposure to emerging threats and they are concerned about the viability of their coverage levels. A clear coverage gap exists in the insurance industry, with less than a quarter of business customers and less than 15% of individual customers believing they are comprehensively covered for emerging risks in their existing policies.



Emerging Risks and Demand for New Offerings, Customer’s View vs Insurers’ View (%), 2019

World InsurTech Report 2019

The World InsurTech Report (WITR) 2019 from Capgemini and Efma explores the Insurance marketplace of the future and offers insights into how established insurers and InsurTechs can remain competitive in a dynamic business environment.

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