COVID-19 and its impact

COVID-19 has accelerated the pace of evolution of business dynamics and poses multiple challenges to industry players. As the global pandemic tests the businesses for resilience, BigTechs set new standards for customer experience.

The evolving business landscape

Over the years, the risk landscape has been evolving, business dynamics have been changing, and customer preferences have been in flux. We discussed these changes in detail in the latest editions of the World Insurance Report and World InsurTech Report.



The evolving business landscape

World InsurTech Report 2020

The World InsurTech Report 2020 from Capgemini and Efma explores the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and collaborate with ecosystem partners to innovate and build new capabilities that meet the digital needs of customers.

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