Industry requires new mindset

An evolving industry landscape requires fresh thinking and a data-driven mindset. Successful participants will be the ones with a new mindset – able to react nimbly to change by staying a few steps ahead of trends and preparing for the unexpected.

New industry dynamics necessitate a new success mindset

World InsurTech Report 2020

The World InsurTech Report 2020 from Capgemini and Efma explores the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and collaborate with ecosystem partners to innovate and build new capabilities that meet the digital needs of customers.

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